Order Cancellation
At Avemox, we understand that sometimes you may need to cancel your order. Our cancellation policy is designed to accommodate such needs while ensuring efficient order processing.
How to Cancel Your Order
- Contact Us Promptly:
- If you wish to cancel your order, please contact our customer service team as soon as possible at [email protected].
- Provide your order number and the reason for the cancellation.
- Timing:
- Orders can only be canceled before they are processed for shipping. Once an order has been shipped, it cannot be canceled.
- Our team processes orders quickly, typically within 2-5 business days. Please notify us immediately if you need to cancel your order to increase the chances of successful cancellation.
Refunds for Canceled Orders
- Approved Cancellations:
- If your cancellation request is approved before the order is processed for shipping, we will issue a full refund to your original payment method.
- The refund will be processed within 6-9 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.
- Shipped Orders:
- If your order has already been shipped, it cannot be canceled. In this case, you may return the item(s).
Exceptions
- Custom Orders:
- Orders for personalized or custom-made items cannot be canceled once production has begun. Please review your custom orders carefully before submitting them.
- High-Volume Orders:
- For large or bulk orders, please contact our customer service team for specific cancellation policies.
Contact Us
For any questions or concerns regarding our cancellation policy, please contact our customer service team at [email protected]. We are here to assist you and ensure your satisfaction with your shopping experience.